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Vision · Holistic wellness · Education
Maitri
Foundation
Privacy Policy

Your Privacy Matters to Us

Last updated:

Maitri Foundation (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, maitrifoundation.com.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about our services or contact us. Our services include Vision Therapy, Yoga Therapy, Acupressure & Acupuncture, Srividya Upasana, Meditation and Yantra Consultation.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it before processing your personal information for the relevant purpose.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Personal Information

When you submit an enquiry through our website, we collect:

  • Your name.
  • Phone number and email address.
  • The service you are interested in.
  • Any information you include in your message.

B. Health-Related Information

If you voluntarily share information about your vision, physical well-being, health concerns or therapy requirements while enquiring about our services, we may use that information to respond to your enquiry and coordinate the requested service.

Please share only information necessary for your enquiry. Do not submit diagnoses, medical reports or other sensitive health records through the website enquiry form.

C. Technical Information

When you visit our website, our hosting provider may automatically record basic technical information, including:

  • IP address and general device information.
  • Browser type and operating system.
  • Pages visited and the date and time of the visit.
  • Basic diagnostic and security information.

This information is used to keep the website running securely and is not used to identify individual visitors.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests for appointments.
  • Provide information about our services.
  • Coordinate consultations and related communications.
  • Improve website content, accessibility and performance.
  • Maintain website security and prevent spam or misuse.
  • Maintain appropriate administrative records.
  • Meet applicable legal obligations.

We will not use your personal information for purposes unrelated to the stated purpose unless you provide the necessary consent or another lawful basis applies.

3. Cookies and Analytics

Our website does not currently use advertising cookies, tracking cookies or analytics tools such as Google Analytics.

If we introduce cookies or analytics in the future, we will update this Privacy Policy and, where required by applicable law, obtain your consent before using non-essential cookies or tracking technologies.

4. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, telephone, email or another external communication platform, your interaction may also be governed by that platform’s privacy policy and terms.

We may use the contact information you provide to respond to your enquiry or coordinate a service you have requested. We will not treat an enquiry as automatic consent to receive unrelated promotional communications.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information in limited circumstances, including:

  • Service providers: Website hosting, email and technical support providers who help us operate our website.
  • Communication providers: Platforms used to receive or respond to your enquiries.
  • Legal requirements: Where disclosure is required by applicable law, a court order or a lawful request from an authorised authority.
  • Protection and security: Where reasonably necessary to investigate fraud, prevent misuse or protect the rights and safety of individuals.

Where appropriate, we take steps to ensure that service providers handle information only for authorised purposes and apply suitable safeguards.

6. Data Storage and Security

Enquiries submitted through our website are delivered to our team by email, and a copy is kept on our website hosting account so that no enquiry is lost.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. These measures may include access restrictions, secure hosting configurations, software updates and other safeguards appropriate to the information we handle.

However, no website, online service or electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide the requested service, maintain relevant records or meet applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal and record-retention obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we hold about you.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information that we no longer need to retain.
  • Withdraw consent where processing is based on consent.
  • Raise a concern or grievance regarding the handling of your personal information.

To exercise a relevant right, please contact us using the details provided in the Contact Us section below. We may request reasonable information to verify your identity before processing a request.

Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. We may also need to retain certain information where required or permitted by law.

9. Children’s Privacy

Our website is intended for general visitors. If a parent or lawful guardian submits information on behalf of a child, that person should ensure they are authorised to do so.

We will handle children’s personal information in accordance with applicable law, including any requirements concerning parental consent and the processing of children’s data.

Please contact us if you believe a child’s personal information has been submitted to us inappropriately.

10. Third-Party Websites

Our website may contain links to external websites, social media platforms or third-party services, including Google Maps, Facebook, Instagram and YouTube. We do not control the privacy practices, content or security of those external services.

We encourage you to review their privacy policies before sharing personal information with them.

11. Health and Wellness Information

Information published on the Maitri Foundation website is intended for general informational purposes. Website content is not a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.

Submitting an enquiry through our website does not, by itself, establish a healthcare provider-patient relationship. Please do not use the website form to communicate urgent medical concerns.

We aim to handle any health-related information you voluntarily share with appropriate care and only for relevant purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, data-handling practices or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a privacy-related concern, please contact us:

We will review privacy-related enquiries and respond in accordance with applicable requirements.